PURCHASING OF PRODUCTS

Creating a Contract

You place an order on the website by selecting and adding to your basket

You will have an opportunity to check and correct any input error in your order up until you pay.

After you have submitted your order you will receive an order acknowledgement e-mail from us. Please note that this e-mail is an acknowledgement and not acceptance of your order.

If you are paying by credit card, we will authorise your debit or credit card payment.

Once payment has been authorised and we have determined the availability of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a second e-mail which contains the details of how your goods will be delivered to you.

We reserve the right to decline all or part of any order for whatsoever reason and should this occur we will e-mail you with these details.

It is recommended that you retain all e-mails relating to your order and contract.

The details of your specific contract are filed by us. Should you want any information regarding your order you may contact us. (For details use the contact us page of the Website.)

CANCELLING YOUR ORDER

You are able to cancel your order and get a refund right up until the morning of your delivery.

A Cancellation and refund fee of £15 will be deducted from your refunded amount

Once your order is loaded for delivery, you have passed the point of cancelling and your order will be delivered.

DAMAGED OR FAULTY GOODS

Any damaged or faulty goods will be replaced within 5 working days (stock depending)

In the event of faulty items not being in stock, a full refund will be given and faulty items will be collected from you. However you will be given the option to have a replacement when new stock arrives, should you wish to do this.

We do NOT refund for faulty items, when stock is available, we replace with like for like.

FAILED DELIVERIES

In the event of us attempting to deliver, and you not being at the delivery address on the date and time frame allocated. An additional delivery charge will apply for another delivery attempt. A refund will NOT be given in this event.